Reference

gg189 Terms & Conditions for Indonesia

Our Terms & Conditions set the rules for opening an account, using DANA, OVO, GoPay or QRIS, and entering titles such as Live Dealer Lobby and Secrets of…

Account stepsWallet checksPolicy accessLocal-law wording
gg189 gg189 Terms & Conditions for Indonesia
HELP ROUTES

Get Help With A Policy Question

A clear contact path helps when a clause affects your account or wallet status. Start from the account help route beside the cashier area and include your registered phone number, the relevant section of the Terms & Conditions, and any payment receipt. We can then identify whether the question concerns verification, a wallet check, a policy change or local access. Keep your login details private when contacting us.

Team online

Account help

Use the help route shown after login when you need us to explain an account clause, phone verification step or restriction connected with these Terms & Conditions.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment receipt and displayed status through account help so we can match the request to your policy record.

Policy changes

If a revised clause is unclear, mention its heading and effective date in your message. We will direct your question to the appropriate policy contact route.

ACCOUNT SAFEGUARDS

How We Apply These Rules

We apply the Terms & Conditions through practical account controls rather than hidden steps.

Data handling

We use the details you submit, such as your phone number and transaction reference, to operate the account, complete verification…

Cookies

Cookies and similar browser records may keep your session, language choice and policy acknowledgement available while you move between the…

Account security

Never send your password or one-time code through support. Our account process uses phone verification, while policy assistance should be…

Record retention

We retain account, payment and policy records for the period needed to operate the service, resolve disputes, meet applicable rules…

Change requests

To ask for a correction to your account details or policy record, contact account help with the relevant field, registered…

Contact ownership

Questions about a clause belong with our policy contact route, while a missing receipt or wallet status belongs with account…

Terms & Conditions Questions Answered

These answers cover the policy searches we hear most often before an account is opened. They explain when the Terms & Conditions apply, how account records are handled, and where to send a question about DANA, QRIS or phone verification. Read the full wording on this page before using the account, and remember that eligibility depends on local law.

They cover account creation, phone verification, wallet activity, lobby access, policy updates, data handling, transaction checks and the contact route for questions or correction requests.

Yes. DANA and QRIS transactions are subject to the account, receipt and status checks described in the Terms & Conditions, including any confirmation shown before you submit a request.

You accept them when you open an account or continue using the account after the applicable wording is presented. We publish changes on this page so you can check the current text.

Phone verification connects the account to the details you submit before access is granted. It also helps us match a policy question, wallet receipt or requested account correction to the right record.

Yes. Contact account help with your registered phone number, the field you want corrected and the reason. We assess the request under the data and account clauses on this page.

Send account help the displayed status, payment route and receipt reference. For OVO, GoPay, DANA or QRIS, those details allow us to connect your question with the relevant policy record.

Access may depend on local law, account verification, incomplete details or a transaction check. Where local law permits, we apply the published Terms & Conditions and explain the available contact path.